Privacy Policy

Privacy Notice

Last updated July 3, 2026

Thank you for choosing to be part of our community at Triada Networks LLC (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@triadanet.com.

When you visit our website https://triadanet.com (the “Website”), and more generally, use any of our services (the “Services”, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing, or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; email addresses; job titles; mailing addresses; company names; and other similar information provided through our contact form or direct communications.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location. This information is primarily needed to maintain the security and operation of our Website and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and which we record in log files. This log data may include your IP address, device information, browser type and settings, and information about your activity on the Website (such as date/time stamps, pages viewed, and searches).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website. Depending on the device used, this may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We may collect location data based on your IP address. You can opt out of allowing us to collect this information by using a VPN or proxy service, or by disabling location services on your device.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties. This information may include mailing addresses, job titles, email addresses, phone numbers, intent data, Internet Protocol (IP) addresses, social media profiles, and social media URLs.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use the information we collect or receive:

• To respond to your inquiries. We use your contact information to respond to questions submitted through our contact form.
• To send administrative information to you. We may use your personal information to send you product, service, and feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time by contacting us at info@triadanet.com.
• Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising tailored to your interests and/or location and to measure its effectiveness.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data based on the following legal bases:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or illegal activities.

Third-Party Service Providers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We also share information with the following third-party service providers who assist us in operating our Website:

• HighLevel, Inc. (LeadConnector) — We use LeadConnector for the live chat widget embedded on our Website. When you interact with the chat widget, data such as your IP address, messages, and session information may be collected and processed by HighLevel, Inc. See their Privacy Policy.
• Cal.com, Inc. — We use Cal.com for scheduling consultation calls on our Contact Us page. Information you provide when booking (name, email, time zone) is processed by Cal.com. See their Privacy Policy.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We use cookies and similar tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (like local storage and web beacons) to access or store information. Please see our Cookie Policy for specific information about how we use such technologies, what third-party cookies are set, and how you can refuse certain cookies.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Retention periods:

• Contact form submissions: Up to 2 years from the date of submission, unless you become a client, in which case we retain records in accordance with our contractual and legal obligations.
• Chat widget interactions: Subject to HighLevel, Inc.’s retention policy (typically 12 months).
• Scheduling data: Subject to Cal.com’s retention policy.
• Server logs: Up to 90 days.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. As a SOC 2 certified organization, we maintain documented security policies and controls. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Website within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If you become aware of any data we may have collected from children under age 18, please contact us at info@triadanet.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have specific rights regarding your personal information.

EEA, UK, and Switzerland Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have the following rights under applicable data protection law:

• Right of access — Request a copy of the personal data we hold about you.
• Right to rectification — Request correction of inaccurate or incomplete data.
• Right to erasure — Request deletion of your personal data in certain circumstances.
• Right to restrict processing — Request that we limit how we use your data.
• Right to data portability — Receive your data in a structured, machine-readable format.
• Right to object — Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise these rights, please contact us at info@triadanet.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority:

• EEA: https://edpb.europa.eu/about-edpb/about-edpb/members_en
• UK (ICO): https://ico.org.uk
• Switzerland (EDÖB): https://www.edoeb.admin.ch

New Jersey Residents (NJ Data Privacy Act)

The New Jersey Data Privacy Act (NJDPA), effective January 15, 2025, grants New Jersey residents the following rights with respect to personal data processed by covered businesses:

• Right to access — Confirm whether we are processing your personal data and obtain a copy.
• Right to correct — Request correction of inaccurate personal data.
• Right to delete — Request deletion of personal data provided by or obtained about you.
• Right to data portability — Obtain a copy of your data in a portable, readily usable format.
• Right to opt out of the processing of personal data for purposes of:
  • Targeted advertising
  • The sale of personal data
  • Profiling in furtherance of solely automated decisions that produce legal or similarly significant effects

To exercise these rights, contact us at info@triadanet.com or https://triadanet.com/contact-us. We will respond within 45 days (extendable by an additional 45 days when reasonably necessary). If we decline to take action, we will inform you and explain the basis for our decision. You may appeal our decision by contacting us as described in Section 12. If your appeal is denied, you have the right to submit a complaint to the New Jersey Division of Consumer Affairs at njconsumeraffairs.gov.

Cookies and similar technologies: You can control cookies through your browser settings. See our Cookie Policy for details.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Your CCPA/CPRA Rights

California residents have the following rights:

• Right to Know — Request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting or selling/sharing it, and the categories of third parties with whom we have shared it.
• Right to Delete — Request that we delete personal information we have collected from you (subject to certain exceptions).
• Right to Correct — Request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing — Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. We do not sell or share personal information as those terms are defined under CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information — We do not collect or use sensitive personal information beyond what is permitted without the right to limit.
• Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

Categories of Personal Information Collected

Category	Examples	Collected
A. Identifiers	Name, postal address, telephone number, email address, IP address	YES
B. Customer Records (Cal. Civ. Code § 1798.80(e))	Name, contact information, employment information	YES
C. Protected classification characteristics	Gender, date of birth	NO
D. Commercial information	Transaction information, purchase history, financial details	NO
E. Biometric information	Fingerprints, voiceprints	NO
F. Internet or network activity	Browsing history, search history, online behavior, interactions with our Website	NO
G. Geolocation data	Device location	NO
H. Sensory information	Images and audio, video or call recordings	NO
I. Professional or employment-related information	Business contact details, job title	YES (when provided)
J. Education information	Student records	NO
K. Inferences	Profiles drawn from personal information	NO

Triada Networks LLC has not sold or shared any personal information to third parties for a business or commercial purpose in the preceding 12 months and will not sell personal information in the future.

How to Exercise Your CCPA/CPRA Rights

To submit a verifiable consumer request, contact us at:

• Email: info@triadanet.com
• Web: https://triadanet.com/contact-us

We will respond within 45 days of receiving a verifiable consumer request. If we need more time, we will inform you of the reason and extension period (up to 90 days total). We will not require you to create an account to submit a request.

Authorized agents: You may designate an authorized agent to make a request under CCPA/CPRA on your behalf. We may deny a request from an authorized agent that does not submit proof of valid authorization.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date and will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, or to exercise any of your privacy rights, you may contact our Data Protection Officer (DPO), Raffi Jamgotchian:

• Email: info@triadanet.com

• Phone: 201-297-7778

• Mail:

  Triada Networks LLC
  Raffi Jamgotchian
  637 Wyckoff Ave, Suite 331
  Wyckoff, NJ 07481
  United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in certain circumstances.

To request to review, update, or delete your personal information, please visit https://triadanet.com/contact-us or email info@triadanet.com. We will respond to your request within 30 days (or within the applicable statutory deadline for your jurisdiction).